This module is a general screen of coordination between operators that will display all the events that enter the system with assignable filters. Additionally, the module announces verbally all the events configured for it (i.e. priority). Simultaneous events attention Single display of pending and queued events Embedded Voip calls within the system Assignment of Technical Support Services during the attention of an alarm event Self-monitoring Multiple processing with single events selection Daily multiple opening and closure control.
TRACKGUARD – VEHICLES, PEOPLE AND PETS GPS MONITORING
Designed to integrate video and audio to the alarm events received at the monitoring central station in a simple and intuitive way, either on demand or by simply following a system verification or periodic control routine. The importance of video verification lies in the decrease of false alarms and the more efficient alarm events resolution.
LOGGER – CALL RECORDING
All outgoing and incoming calls will be digitalized and recorded to hard disk. The system links the call to the subscriber’s account so that it is possible to search and filter by date, time, incoming/outgoing telephone number, subscriber and/or operator’s comments, etc. All hardware needed for audio capture is provided along with the module.
ts functions include: complete managing of the technical services to the customers, allowing service requests to be generated from multiple departments; scheduling preventive periodic service routines; assigning technicians, vehicles and materials identifying costs and delays involved in each request; following up on the service status step by step; evaluating productivity in a customized way and bring statistics of the most required services, generating strategic information of the technical area of the company.
DEALER DESKTOP WEB ACCESS – WHOLESALE MONITORING
Comprehensive management to provide wholesale alarm events monitoring service. It allows the territorial expansion of your business, ensuring your Dealers the accounts maintenance and management. Includes enabling / disabling / and accounts edition according to user profile. Historical alarms reports and operators performance audit by the monitoring central manager.
DEALER WEB ACCESS MOBILE VIEW
Gives access to the Dealers through smartphones and tablets pcs to the information of their subscribers within the system. The Dealer will be able to visualize the complete data of the clients such as: address, telephone numbers, zones, contacts and the received events history. It is an easy and practical tool for the Dealer; providing portability to its management and immediate audit.
CORPORATE CLIENT WEB ACCESS
WEB DESKTOP AUTHORITY REPORT
The events that enter the central system will be forwarded and addressed to the competent authorities or to secondary monitoring centers (sub-stations). The information received in the remote terminals through the Desktop Web system is detailed. Any action executed by the remote operator will be recorded for subsequent control.
CRM DESKTOP – SALES AND PROMOTION
An integral customer relationship management that build marketing campaigns, tracking sales, prospects, quotes, price lists, offers, mailing, schedule meetings and sales visits. Its main goals are: to attract and win new customers, retain current customers, attract old customers and reduce marketing and customer service costs.