Suite SoftGuard

Have a complete online audit of your monitoring system using statistical graphics. Analyze and control your operator’s performance. Keep track of signals traffic, alarms in progress, active accounts, and queued events by priority. Georeferenced alerts, account behavior in 12 months, among many of the more than 30 options in a 100% graphical and easy to use interface

This module has been specially designed to give residential and corporate clients their accounts control. It grants users access to their alarm system’s information. The clients will be able to log in, select an account and display data such as:  address, telephone numbers, contacts, zones, latest events received, notifications by SMS, status of technical services, etc. It is possible also to request videos and calls recordings. Easy to use, the platform provides the customer information timely and automated ordered [...]

The events that enter the central system will be forwarded and addressed to the competent authorities or to secondary monitoring centers (sub-stations). The information received in the remote terminals through the Desktop Web system is detailed. Any action executed by the remote operator will be recorded for subsequent control.

An integral customer relationship management that build marketing campaigns, tracking sales, prospects, quotes, price lists, offers, mailing, schedule meetings and sales visits. Its main goals are: to attract and win new customers, retain current customers, attract old customers and reduce marketing and customer service costs.

Automatically generates the issuance of invoices or fiscal notes for the services provided to the customer. It is possible to filter by subscriber or dealer ranges, groups or by account type based on rates according to each client’s contract. With this system, collections are tracked, indicating the status of current accounts, credits, services collected and receivable, delinquency reports, even with notification to the monitoring central operator.

SmartSMS is the new application for mobile phones, developed by SoftGuard to manage the sending of text messages. Essentially, the application converts a smartphone into a device for sending SMS notifications, taking advantage of the Desktop Security Suite platform functions, which allow the client to be notified automatically and without the intervention of an operator, before any alarm event received in the monitoring center.   What do I need to use SmartSMS? – To use this service requires a cell phone type [...]