Security companies

SoftGuard’s comprehensive alarm monitoring software empowers security companies to be leaders in the industry.

Our platform equips you with the tools to deliver enhanced services to your clients and stay ahead in the security business. Our philosophy centers around four key pillars: scalability, differentiation, cost savings, and the potential for passive income multiplication.

Key features

Web-based

Secure

User-friendly

Customizable

Single login

Multi-user

Multi-language

Modular

Alarm Monitoring

Web Monitoring

Manage simultaneous events with dedicated tabs for pending tasks, automatic VoIP calls, and real-time creation of technical services. Supports multiple event processing, programmable tests with failure alerts, false alarm control, and post-installation testing by account, zone, or event type, with clear operator instructions.

events Reception

Receives events from serial ports and recognizes all communication protocols in the market. Supports telephone, radio, cellular, and IP receivers, and is compatible with receivers from all manufacturers.

MapGuard

Visualize the location of accounts, vehicles, guards, cameras, and more. Visualize alarm events and assign the closest mobile unit available with just one click.

Notifications Report

Summarizes all incoming and outgoing notifications, including SmartMail event-based email alerts, SMS event notifications, CRM email campaigns, and instant messaging between operators, supervisors, administrators, dealers, corporate clients, and authorities.

Additional Modules

Video Verification

Enhance your monitoring center’s effectiveness and minimize false alarms by integrating NVR/DVR, IPCameras and PIRCams during alarm events.

Technical Service

Generate service requests seamlessly from multiple departments, schedule preventive periodic service routines, assign technicians, vehicles, and materials. Track the real-time status of every service request and evaluate productivity.

Logger Call Recording

Monitor and audit operator performance during event management by recording all conversations between operators and clients. This module helps you ensure quality control and establish a comprehensive communication history.

TrackGuard

Keep track of a variety of GPS devices, from cars and trucks to pets and beyond. Gain real-time visibility with accurate location updates, access historic position reports, set up geofences for instant alerts, and manage fleets efficiently.

Client Web Access

Keep your clients informed and in control. From accessing their accounts information, alarm system status, and zones to the latest alarm events, this comprehensive solution let’s you stay connected and build lasting relationships with your clients.

Dealer Web Access

Expand your monitoring services and unlock new business opportunities with the Dealer Web Access module. Manage dealers with full control, granting specific permissions and restrictions on your SoftGuard platform

Access Control and Visitor Management

Maintain a secure and well-organized environment while providing convenience and peace of mind to residents, employees, and visitors. Manage guests, deliveries, services, and group meetings within each functional unit or apartment.

Fence Manager

Manage and visualize the status of electric fences on an interactive map. Detect and address any faults in your fences easily. Stay informed about activations, alarms, power failures, panel status (open/closed), and other critical events.

CRM

Build targeted marketing campaigns, effectively follow up on leads, and manage quotations, price lists, offers, mailing, and more. Track customer interactions, meetings and activities, ensuring you never miss a crucial opportunity.

MoneyGuard

It simplifies your financial operations by providing a comprehensive solution for managing client contracts, generating receipts, tracking account status, creating quotations, handling billing, facilitating collections, and maintaining clear transaction records for your clients.

Web Manager

Conduct a comprehensive online audit, analyze performance, and gain valuable insights into your operations. Through a range of statistical graphics, you will be able to access valuable data, make informed decisions, and drive continuous improvement.

Authorities Report

Forward alarm events to the relevant authorities or secondary monitoring centers swiftly and accurately. Enhance collaboration with external entities, while staying in control of every action performed by remote operators as all activities are meticulously recorded for future review.