Suite SoftGuard
Suite of Modules
Are you looking for a comprehensive monitoring platform that covers all your security needs?
Are you tired of managing multiple systems and applications?
Do you want to stay ahead in the rapidly evolving security industry?
Our all-in-one, modular platform allows you to effortlessly monitor alarms, GPS, cameras, guards, and more from a single, user-friendly interface.
Web Monitoring
Manage simultaneous events with dedicated tabs for pending tasks, automatic VoIP calls, and real-time creation of technical services. Supports multiple event processing, programmable tests with failure alerts, false alarm control, and post-installation testing by account, zone, or event type, with clear operator instructions.
Video Verification
Enhance your monitoring center’s effectiveness and minimize false alarms by integrating NVR/DVR, IPCameras and PIRCams during alarm events.
CRM
Build targeted marketing campaigns, effectively follow up on leads, and manage quotations, price lists, offers, mailing, and more. Track customer interactions, meetings and activities, ensuring you never miss a crucial opportunity.
Administrator
Create users, assign and control user permissions, and manage all tables and system configurations according to your specific needs.
MapGuard
Visualize the location of accounts, vehicles, guards, cameras, and more. Visualize alarm events and assign the closest mobile unit available with just one click.
Logger Call Recording
Monitor and audit operator performance during event management by recording all conversations between operators and clients. This module helps you ensure quality control and establish a comprehensive communication history.
Authorities Report
Forward alarm events to the relevant authorities or secondary monitoring centers swiftly and accurately. Enhance collaboration with external entities, while staying in control of every action performed by remote operators as all activities are meticulously recorded for future review.
events Reception
Receives events from serial ports and recognizes all communication protocols in the market. Supports telephone, radio, cellular, and IP receivers, and is compatible with receivers from all manufacturers.
MultiMonitor
Acts as a general coordination screen between operators or as a secondary display, provides verbal announcements for configured events, and visualizes all events with assignable filters
Account Administrator
Operators and customer service staff can efficiently add, modify, and delete accounts to maintain accurate and up-to-date information. From managing account status and self-monitoring settings to handling documents, users, contacts, zones, partitions, notes, logbook entries, schedules, alarm panels, and false alarm control, the Account Administrator module puts you in complete control.
Timer
It serves as the system’s internal clock, ensuring precise time control for various routine tasks and functions, such as tests, activations and deactivations, and other time-dependent actions.
URL Launcher
Enables you to access external sites within the Desktop Web platform. With this functionality, operators can easily view a table of links, such as webmail or other web applications, without the need to switch between tabs or leave the monitoring system.
Notifications Report
Summarizes all incoming and outgoing notifications, including SmartMail event-based email alerts, SMS event notifications, CRM email campaigns, and instant messaging between operators, supervisors, administrators, dealers, corporate clients, and authorities.
IP and GPRS monitoring
Application in charge of the direct reception of events coming from the Internet, IP and GPRS communicators.
Technical Service
Generate service requests seamlessly from multiple departments, schedule preventive periodic service routines, assign technicians, vehicles, and materials. Track the real-time status of every service request and evaluate productivity.
SMS Gateway
In charge of sending text messages to customers and receiving alarm signals via SMS.
TrackGuard
Keep track of a variety of GPS devices, from cars and trucks to pets and beyond. Gain real-time visibility with accurate location updates, access historic position reports, set up geofences for instant alerts, and manage fleets efficiently.
Client Web Access
Keep your clients informed and in control. From accessing their accounts information, alarm system status, and zones to the latest alarm events, this comprehensive solution let’s you stay connected and build lasting relationships with your clients.
Dealer Web Access
Expand your monitoring services and unlock new business opportunities with the Dealer Web Access module. Manage dealers with full control, granting specific permissions and restrictions on your SoftGuard platform
Access Control and Visitor Management
Maintain a secure and well-organized environment while providing convenience and peace of mind to residents, employees, and visitors. Manage guests, deliveries, services, and group meetings within each functional unit or apartment.
Fence Manager
Manage and visualize the status of electric fences on an interactive map. Detect and address any faults in your fences easily. Stay informed about activations, alarms, power failures, panel status (open/closed), and other critical events.
MoneyGuard
It simplifies your financial operations by providing a comprehensive solution for managing client contracts, generating receipts, tracking account status, creating quotations, handling billing, facilitating collections, and maintaining clear transaction records for your clients.
Web Manager
Conduct a comprehensive online audit, analyze performance, and gain valuable insights into your operations. Through a range of statistical graphics, you will be able to access valuable data, make informed decisions, and drive continuous improvement.
SmartPanics
With SmartPanics, you can extend your security service beyond boundaries and put individuals at the center stage. Panic buttons, safe commuting, remote commands, live cameras, family safety, and much more! Centralize all your clients’ security needs in one app.
VigiControl
Track and validate guard actions with GPS-based position reports. Receive SOS, man down alerts, and incident reports in real-time including images, audio, and video. Stay connected with your security personnel around the clock receiving events via Wi-Fi, cellular data network, or SMS.
