The Next Step for Monitoring Centers
Artificial Intelligence for Alarm Monitoring
When technology starts thinking with you, security evolves.
⚡ Automates processes
🎯 Reduces operational workload
🔍 Prioritizes what really matters
Virtual Operator
Video Analytics
VideoControl
Guided Monitoring
WhatsApp Bot
Everything SOF.IA Can Do for You
AI-Powered Capabilities Designed to Transform How You Operate Your Monitoring Center
Virtual Operator
Automate Routine Interactions and Let Your Operators Focus on What Matters
SOF.IA automatically handles calls and interactions that would otherwise require operator intervention, helping reduce operational workload and improve response times.
The Virtual Operator can:
– Contact users automatically.
– Inform them about the event.
– Request the user’s security passcode for verification.
– Follow predefined protocols based on the user’s response.
– Contact designated contacts when required.
– Escalate the event to an operator only when human intervention is necessary.
Fewer repetitive calls. More time for your operators to focus on critical events.
Video Analytics
AI-Powered Video Patrols
SOF.IA runs continuous video patrols, analyzing camera feeds in the background and alerting operators only when human intervention is required.
This reduces the need for operators to continuously monitor video walls 24/7 while allowing your monitoring center to maintain constant video supervision.
SOF.IA can detect:
* People and vehicles
* Smoke and fire
* Virtual line crossings
* Camera obstruction
* Scene changes
* Out-of-focus cameras
* Camera connection failures
Your operators step in only when they are truly needed.
VideoControl
Turn Any Camera into a Monitored Security Service
Using a camera with basic video analytics, such as person detection, users can arm or disarm monitoring directly from the SmartPanics app—just like they would with a conventional alarm system.
– When disarmed, person detection events are simply recorded and remain available for later review, without generating alerts at the monitoring center.
– When armed, person detection events automatically generate alerts at the monitoring center, allowing operators to verify the event and respond following your established protocols.
A simpler installation, a lower-cost service, and a new business opportunity for your monitoring center.
Guided Monitoring
Step-by-Step Protocols for Operators
SOF.IA guides operators through predefined protocols, helping ensure that every event is handled according to the correct procedure.
Operators are guided through each step of the protocol before moving on to the next, helping standardize procedures, support new operators, and ensure critical processes are followed correctly.
More consistency. Fewer errors. Greater operational control.
WhatsApp BOT
Operational Management Directly via WhatsApp
Now SOF.IA also operates directly in the channel that clients already use.
- Technical visits coordinated automatically.
- Opening and closing controls managed in real-time.
- Critical event alerts.
Ready for AI to Work for You?
Discover how SOF.IA can help your monitoring center automate processes, reduce operational workload, and allow your team to focus on the events that truly require human attention.
Fewer calls, more efficiency. Security that evolves.