Our Support Plans

ULTRA Plan - VIP Support

24/7 Plan - Support All Year Round

Technical Support

Uninterrupted operations and swift response to technical incidents are crucial for any monitoring center. That’s why it’s essential to have an active technical support service at your side, ready to assist you, especially during critical moments.

Whether it’s a software glitch, hardware malfunction, or any other technical issue, our dedicated technical support team is committed to providing you with prompt assistance and resolution.


Regular Updates

At SoftGuard, we strongly emphasize the importance of regular system maintenance and updates. With each new release, our team adds new features to enhance the system’s capabilities.

By staying current with the latest version, you gain access to these advancements, and ensure timely servicing in the event of critical situations, since outdated versions may limit our ability to provide efficient support.

That is why all our technical support plans include all new release versions at no additional cost.

Extended Services Covered in ULTRA:

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