It is necessary to be alert…
SoftGuard support is at your disposal
Due to the importance of having a contingency plan in case of an emergency, we are at your disposal to help you to create your own plan. We must be prepared; we shouldn’t think “this will not happen to me”. You should have at your disposal all the information you require to know how to proceed in the event of an emergency in your monitoring central system as quickly and efficiently as possible.
Your Annual SoftGuard support plan should always be active; with your customer number and password you are able to access tickets and chat with our Support Department online.
How do we proceed?
ULTRA PLAN – VIP attention 24/7 the 365 days of the year.
Annual plan 24/7 the 365 days of the year
Business hours plan, monday to friday*
*Available only for 200 active accounts or with a monthly cost per account above 1
To solve this we have available:
In this item we offer the update of the SG version and all the related modules at a fixed cost for a single time and with 15 days of service to help you specifically with the post-updating process.
Continuous annual update:
You will be able to get ALL the updated versions that may arise for 12 months after the purchase date.
- Servers hardware review
- Installation and verification of SQL database
- Installation of third party programs
- Verification and removal of viruses / malware / ransomware
- Network / Router Reset and Settings
- Windows firewall programming
- Database maintenance (debugging / reduction)
- Database recovery for third-party Windows damage