Support
Our Support Plans
ULTRA Plan - VIP Support
24/7 Plan - Support All Year Round
Technical Support
Uninterrupted operations and swift response to technical incidents are crucial for any monitoring center. That’s why it’s essential to have an active technical support service at your side, ready to assist you, especially during critical moments.
Whether it’s a software glitch, hardware malfunction, or any other technical issue, our dedicated technical support team is committed to providing you with prompt assistance and resolution.
Regular Updates
At SoftGuard, we strongly emphasize the importance of regular system maintenance and updates. With each new release, our team adds new features to enhance the system’s capabilities.
By staying current with the latest version, you gain access to these advancements, and ensure timely servicing in the event of critical situations, since outdated versions may limit our ability to provide efficient support.
That is why all our technical support plans include all new release versions at no additional cost.
Extended Services Covered in ULTRA:
- Servers and hardware review
- SQL database installation and verification
- Installation of third-party applications
- Virus, malware, and ransomware detection and removal
- Network/router reset and settings
- Windows firewall programming
- Database maintenance (debugging/reduction):
- Database recovery for third-party windows damage
