Tomorrow’s Monitoring Centers Won’t Leave Success to Chance: Introducing SoftGuard Agentic AI PSIM+

AI agents working alongside your teams, inside your platform, powered by the AI model best suited to each task.

Today, monitoring centers grow one way: by adding operators. More accounts, more signals, more people in front of screens.

That’s changing. A monitoring center that needs 30 operators today will be able to run with three. Not because fewer signals come in, but because each operator will have dozens—or hundreds—of AI agents working in parallel.

That’s why we’re introducing Agentic AI PSIM+ by SoftGuard. Our new agentic AI-powered PSIM+ brings intelligent automation to your entire monitoring business.

We’re already working this way at SoftGuard

At SoftGuard, we work with AI agents every day. And that goes well beyond software development.

Now we’re bringing that approach to your monitoring center. Agents work across your business, including customer-facing channels: your website, social media, and every point where prospects and subscribers connect with your company.

It’s a new way to run your entire business.

An agent for every part of your monitoring center

• Sales: Engages website visitors, answers questions about your services, captures leads, and books calls or meetings. Everything is logged in SoftGuard’s CRM module. Once the proposal is accepted and the contract is signed, the agent creates the subscriber account. Sales automation, from first contact to account setup.

• Technical services: Reviews each account’s work orders, schedules service visits, and assigns technicians and vehicles based on availability. Installation and maintenance no longer depend on spreadsheets and back-and-forth phone calls.

• Management: Answers questions about account status and generates tailored event reports, statistics, and summaries. Get the information you need to make decisions without waiting for someone to export data and build a spreadsheet.

• Operations: Calls subscribers to verify events and sends interactive notifications they can respond to. Instead of processing every signal individually, the operator directs a team of agents working in parallel, stepping in for critical alarms.

Choose your AI models. Get the best from each.

Agentic AI PSIM+ doesn’t lock you into a single AI provider. Your agents work with the models you choose, drawing on the strengths of each.

When a better model comes along, your agents can use it. Your business stays free to evolve.

Quality AI isn’t free

Let’s be clear: AI consumes resources, with model usage measured in tokens. The more work your agents do, the more they consume.

That’s why Agentic AI PSIM+ includes its own AI credit system. SoftGuard supplies the credits your agents need to do their work.

You pay for the work your agents do, not for promises.

Your technology partner matters more than ever

In monitoring, your software provider plays a direct role in your company’s transformation, helping you move from where you are today to where the market demands you go next.

Some businesses chose their partners on price, without looking closely at their development capabilities, integrations, or functionality. With agentic AI, those differences become decisive.

Choose the wrong technology partner, and it’s game over.

AI won’t replace security companies. Security companies that use AI will replace those that don’t.

How many monitoring centers will fail to adapt in time? And is yours ready to make the leap?

At SoftGuard, we’re ready to equip you for what’s next.